FAQ & Assistance
Frequent questions and first steps for problems’ resolution linked to the use of our devices.
EVEN IF THE DEVICE IS “ON”, IT DOES NOT WORK
- Control the status of protection fuses
- Control the real functioning of the switch
THE SWITCH LIGHT IS NOT WORKING
- Control power cable is correctly connected
- Control socket is working
THE DEVICE AFTER POWERED IS BLOCKED POINTING PUT INCOMING PRESSURE IS WRONG
- Control bottle is opened and full; if inside pressure is below 50bar, the bottle needs to be recharged
- Control outcoming pressure from the bottle is set between 2,5 and 3,5bar; if not, change the outcoming pressure with the manometer
- Control there are no gas leaks or chokes in the circuit between the bottle and the device, pressure regulator is correctly linked to the bottle, and the gasket is not broken.
THE DEVICE SEEMS NOT DISPENSING THE GAS
- Control there are no gas leaks or chokes in the circuit between the device and the needle; in particular, control gasket inside the metal connector for the tube is not broken
- Control dispending tube is correctly linked to the device
WARRANTY
Modality to benefit from warranty
To ask substitution or assistance of a device covered by warranty, it is necessary to send the device to our engineering office. Damages suffered by the device during the shipment to our engineering office cannot be allocated to us. Restitution time is up to two weeks, depending on the kind of assistance the device needs
Shipment costs to our engineering office and of restitution are allocated to the client. The product must be provided with its original packaging and manuals.
Consumable products are not covered from warranty, unless strong manufacturing defects reported within 30 days from delivery.
For products received damaged owing to shipment and products different from the ordered ones, report needs to be submitted within the 24 hours from products’ receipt. If damage can be seen at the moment of delivery, this must be reported immediately to us through a phone call or an e-mail. On the contrary, refund requests are not accepted.
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